Collision Q&A

I just had an accident! Now what?

Whether it’s just a fender bender or your vehicle is undrivable, the first step is reporting the accident to SGI or MPI. They’ll appraise your vehicle, and then you can bring it to us! We’ll have a 15 to 30-minute consultation on how to proceed, set an appointment for repairs, and answer all of your questions.

Is your paint as good as factory?

Absolutely! We use PNEXA Auto Colour, which offers a Lifetime Paint Performance Guarantee for as long as you own the vehicle. Just as we stand by our work, so does our paint supplier.

Do you have courtesy cars?

If you’re not at fault in the accident, you may be entitled to a free rental car. In some cases, SGI covers the entire cost of a rental while your vehicle is being repaired. For more information, feel free to contact your adjuster. To work with Auto Hire Car Rental, you must be 21 years of age, have a valid license, and provide a credit card for security. Key Collision also offers a free shuttle service within city limits, and will often cover most of the cost of a rental if required.

Do you replace windshields?

Yes! We offer same day glass replacement with PGW auto glass. PGW is the OEM (original equipment manufacturer) supplier for many auto brands, so you can depend on superior quality. We also do windshield chip repairs, sometimes with no appointment necessary.

Do you use OEM parts in repairs?

As per SGI requirements, aftermarket parts can be used to repair any vehicle that’s older than 1 year, or has more than 20,000 kilometres under the hood. As part of your policy package, you may request that only OEM parts be used on your vehicle.

Do you only fix GM products at Key Collision Centre?

No! Our trained technicians have experience with most domestic and import vehicles. Although we specialize in GM, we can fix just about anything!

I was in a small accident, and the person that hit me doesn’t want to go through insurance. What do I do?

Always collect the driver’s information and license plate number, and get an estimate before settling on a price.

Do you guarantee your work?

We offer a 1-year warranty on all work performed. In addition, we have a limited lifetime warranty on paint work.

Do you fix stone chips, and what does it cost?

Yes! The cost is $40.00 for the first repair, and $15.00 for each additional chip.